RACI Matrices for GCC Cross-Site Ownership

Why RACI Matters for GCC Teams

Scaling a Global Capability Center means standardizing work across sites, handoffs, and teams that have never worked together before. RACI gives you a shared vocabulary and a repeatable sequence for doing that.

Without clear ownership, GCC initiatives often stall in the “who’s doing what?” phase. Teams default to informal handoffs, which leads to duplicated effort, missed deadlines, and frustration. A RACI matrix cuts through that noise by assigning specific roles to each step of a process.

The RACI Sequence

1. Responsible — Does the work
2. Accountable — Owns the outcome
3. Consulted — Gives input beforehand
4. Informed — Kept in the loop after

Applying It

Start small: pick one recurring pain point your GCC team hits every week, and walk it through these 4 steps before rolling the approach out more broadly. Download the template below to run your first pass.

How to Build Your First RACI Matrix

Begin by listing the key activities in your chosen process. For example, if you’re onboarding new analysts into the GCC, your activities might include:

• Scheduling orientation sessions
• Preparing training materials
• Coordinating IT access setup
• Conducting a follow-up check-in

Next, identify the people involved. These could include:

• The GCC operations lead
• Local site managers
• IT support staff
• Training coordinators
• New hires

Now, assign roles using the RACI framework:

• Responsible: Who actually performs the task?
• Accountable: Who signs off or owns the result?
• Consulted: Who provides expert input before decisions are made?
• Informed: Who needs updates after the task is complete?

A common mistake is assigning multiple people as “Responsible” or “Accountable.” Keep it to one person per role to avoid ambiguity.

Example: Onboarding New Analysts

Activity	Responsible	Accountable	Consulted	Informed
Schedule orientation	Training Coord.	Site Manager	GCC Ops Lead	New Hire
Prepare training materials	Training Coord.	Training Lead	SMEs	Site Manager
Set up IT access	IT Support	IT Manager	Site Manager	New Hire
Follow-up check-in	Site Manager	GCC Ops Lead	Training Coord.	New Hire

Common Pitfalls to Avoid

• Overcomplicating roles: Don’t create more than one Responsible or Accountable per activity.
• Skipping the “Informed” column: People who need updates but aren’t directly involved often feel left out.
• Not reviewing regularly: RACI matrices should be revisited as processes evolve.

Next Steps

Use this framework to map out your most critical GCC workflows. Share the matrix with stakeholders, gather feedback, and refine. Over time, you’ll build a culture of clarity and accountability that scales with your GCC.